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If there is no DVD stuck inside then the DVD drive will have to be removed from the computer and inspected as to the cause of the problem.

If there was a disc inside, after removing the disc, try closing the DVD drive by either pushing the button on the front of the drive or gently pushing the tray until it closes itself and then try opening it again using the Eject option just to prove that it is working OK. If it does open this way there may be a bent DVD disc stuck inside preventing it from opening electrically or the DVD is faulty. If you press an opened paperclip gently into the hole far enough you feel it click and the tray will manually pop out far enough for you to grab it and gently pull it out to its’ maximum travel. If the drive tray does not come out, on some DVD drives there is a small paperclip sized hole in the front of the drive. ASUS uses cookies and similar technologies to perform essential online functions, analyze online activities, provide advertising services and other. Then right click on the DVD drive icon that appears in the Devices and Drives section and click on Eject option and see the the DVD tray comes out. If you have Win 10 installed try the following.Ĭlick on the Windows Start button (left side of Taskbar) and then type My Computer in the Search box, click on the This PC app option that appears.